Returns & refunds
Our guilty pleasures are crafted by hand in our Brussels atelier by real artisans. Our ingredients are 100% natural and selected with great care. As a result, our biscuits are as friendly for your tummy as they are for the environment. We learned from the best: our grandfather was a man of high standards. After WWII, he’s preferred to wait three years until butter and sugar that met his standards were available again on the market.
If, despite this, you have any problem with our products, do not hesitate to let us know. The return of the product is not accepted. In case of damage to the packaging that would make the product unfit for use, you can send an e-mail to customer service at: firstname.lastname@example.org by accompanying the request for photos of the product as well as packaging. The request is only possible if it is made as soon as possible, and at the latest in the 3 working days after the reception of the package.